{"id":2236,"date":"2025-10-16T20:36:14","date_gmt":"2025-10-16T23:36:14","guid":{"rendered":"https:\/\/exatron.com.br\/?page_id=2236"},"modified":"2026-03-20T12:20:46","modified_gmt":"2026-03-20T15:20:46","slug":"garantia","status":"publish","type":"page","link":"https:\/\/www.exatron.com.br\/en\/garantia\/","title":{"rendered":"Guarantee"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2236\" class=\"elementor elementor-2236\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f778a2 e-flex e-con-boxed e-con e-parent\" data-id=\"0f778a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c72c2c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6c72c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guaranteed confidence in every product.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6ea215 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c6ea215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We believe in the quality of what we deliver. That&#039;s why we offer a guarantee on our products and full customer support, reinforcing our commitment to safety, innovation, and excellence.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59b3da0 e-con-full e-flex e-con e-child\" data-id=\"59b3da0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-875b377 elementor-widget elementor-widget-heading\" data-id=\"875b377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.exatron.com.br\/en\/\">Home<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-523d431 elementor-widget elementor-widget-image\" data-id=\"523d431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"3\" height=\"30\" src=\"https:\/\/www.exatron.com.br\/wp-content\/uploads\/2025\/11\/unnamed-file.png\" class=\"attachment-large size-large wp-image-8604\" alt=\"Unnamed File\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1718398 elementor-widget elementor-widget-heading\" data-id=\"1718398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.exatron.com.br\/en\/garantia\/\">Guarantee<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2801b11 e-flex e-con-boxed e-con e-parent\" data-id=\"2801b11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cdf30c elementor-widget elementor-widget-heading\" data-id=\"2cdf30c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfc2f5 elementor-widget elementor-widget-text-editor\" data-id=\"adfc2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. EXATRON PRODUCT WARRANTY<br \/><\/strong><br \/>\u00a0 EXATRON guarantees its products against manufacturing defects, provided they are used under normal conditions of use and maintenance (product, packaging and accessories).<br \/>\u00a0 EXATRON will repair or replace the product at no cost to the consumer, reseller, distributor, or other B2B clients.<br \/><strong>How to proceed:<\/strong><\/p><ul role=\"list\"><li>Purchase at a reseller (physical store): the end consumer must go to the STORE where they made the purchase, accompanied by the respective invoice or sales receipt. The store will carry out the exchange and subsequent shipment to Exatron.<\/li><li>Purchase from a reseller (online store): the end consumer must contact the online store where they made the purchase, providing the invoice or sales receipt details. The online store will then process the exchange and subsequent shipment to Exatron.<\/li><li>Purchase on the Exatron website (online store): the end consumer must contact the Exatron online store by calling 0800 5413310 or by email:\u00a0<a href=\"mailto:lojaonline@exatron.com.br\" target=\"_blank\" rel=\"noopener\" data-fpl-component=\"primitive\">lojaonline@exatron.com.br<\/a>\u00a0You will be instructed on how to proceed; it is important to have the invoice or sales receipt information on hand.<\/li><li>B2B purchase: the customer must contact Exatron, specifying the relevant invoice and the defect. Exatron will then repair or replace the product.<\/li><li>The repaired or replaced product will be guaranteed for the remainder of the original warranty period. All defective parts that have been replaced will remain the property of EXATRON.<\/li><\/ul><p>\u00a0 Exatron values providing the best service to consumers and clients. For any difficulties regarding warranty or product functionality, our customer service department is available to provide a quick and effective solution. Contact us at 0800 5413310 and ask for extension 500 or by email:\u00a0<a href=\"mailto:ouvidoria@exatron.com.br\" target=\"_blank\" rel=\"noopener\" data-fpl-component=\"primitive\">ouvidoria@exatron.com.br<\/a>.<br \/>\u00a0 Our commitment is to always provide the best service, satisfying our consumers and clients. Count on Exatron!<\/p><p><strong>2. WARRANTY CONDITIONS<br \/><\/strong><br \/>EXATRON assumes no obligation or responsibility for modifications to this warranty, except if there is a written and signed agreement between EXATRON and the customer\/user. The warranty does not cover the installation and reinstallation of the equipment, nor damage caused by improper installation or misuse of the product. If the product fails within the warranty period, the customer may claim the warranty at the place of purchase (STORE) for its replacement or directly by phone at 08005413310 or by email:\u00a0<a href=\"mailto:garantia@exatron.com.br\" target=\"_blank\" rel=\"noopener\" data-fpl-component=\"primitive\">garantia@exatron.com.br<\/a>\u00a0or\u00a0<a href=\"mailto:asc@exatron.com.br\" target=\"_blank\" rel=\"noopener\" data-fpl-component=\"primitive\">asc@exatron.com.br<\/a>Our opening hours are Monday to Friday from 8:00 to 12:00 and from 13:00 to 17:00.<\/p><p><strong>3. ITEMS EXCLUDED FROM WARRANTY<br \/><\/strong><br \/>The warranty does not cover:<\/p><ul role=\"list\"><li>Defects or damage resulting from improper use of the product;<\/li><li>Defects or damage resulting from lightning strikes, inadequate electrical wiring or electrical network maneuvers (over and under voltage, short circuits) and\/or internet access problems;<\/li><li>Defects or damage caused by overloading or operating outside the stated maximum parameters;<\/li><li>Defects and damage caused by drops or improper storage of the product;<\/li><li>Defects or damage caused by handling the product with unsuitable tools;<\/li><li>Defects or damage caused by natural agents (floods, sea air, oxidation or excessive exposure to heat);<\/li><li>Unsatisfactory product performance due to installation in an unsuitable location;<\/li><li>Defects and damage caused by misuse or natural wear and tear of the product;<\/li><li>Defects and damage caused by third-party installation services.<\/li><li>Installation and de-installation costs and expenses.<\/li><\/ul><p><strong>4. PRODUCT WARRANTY PERIOD<br \/><\/strong><br \/>The warranty period for Exatron products varies depending on the product type, starting from the date of the sales invoice issued to the end consumer. The warranty period is indicated on the product packaging and on the website.\u00a0<a href=\"https:\/\/www.exatron.com.br\/en\/\" target=\"_blank\" rel=\"noopener\" data-fpl-component=\"primitive\">www.exatron.com.br<\/a>, on the product tab.<br \/>Notes:<br \/>a) For better analysis by our technical area, it is important that the consumer provide as much detail as possible about the defect the product is presenting, its application, as well as installation details such as the type of load and power controlled, mains voltage, etc\u2026<br \/>b) In the event of a product malfunction diagnosed by the testing department, not being a manufacturing defect, for example, due to drops, incorrect handling or electrical discharge, the product will also be returned via mail, with shipping paid by the customer via collect on delivery (COD). In the case of repairs, a fee will be charged for the service performed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Confian\u00e7a garantida em cada produto Acreditamos na qualidade do que entregamos. Por isso, oferecemos garantia em nossos produtos e total suporte ao cliente, refor\u00e7ando nosso compromisso com seguran\u00e7a, inova\u00e7\u00e3o e excel\u00eancia. Home Garantia Garantia 1. GARANTIA DOS PRODUTOS EXATRON\u00a0 A EXATRON garante seus produtos contra defeitos de fabrica\u00e7\u00e3o, desde que utilizados em condi\u00e7\u00f5es normais de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-2236","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Garantia - EXATRON<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exatron.com.br\/en\/garantia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantia - EXATRON\" \/>\n<meta property=\"og:description\" content=\"Confian\u00e7a garantida em cada produto Acreditamos na qualidade do que entregamos. 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