{"id":12619,"date":"2026-01-27T17:05:01","date_gmt":"2026-01-27T20:05:01","guid":{"rendered":"https:\/\/exatron.com.br\/?page_id=12619"},"modified":"2026-05-07T11:02:56","modified_gmt":"2026-05-07T14:02:56","slug":"politica-de-tratamento-atendimento","status":"publish","type":"page","link":"https:\/\/www.exatron.com.br\/es\/politica-de-tratamento-atendimento\/","title":{"rendered":"Pol\u00edtica de tratamiento"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12619\" class=\"elementor elementor-12619\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2691b4 e-flex e-con-boxed e-con e-parent\" data-id=\"d2691b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ea5c98 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0ea5c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de gesti\u00f3n de quejas de clientes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c90ec47 e-con-full e-flex e-con e-child\" data-id=\"c90ec47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f54cac elementor-widget elementor-widget-heading\" data-id=\"3f54cac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.exatron.com.br\/es\/\">Hogar<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f393c elementor-widget elementor-widget-image\" data-id=\"15f393c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"3\" height=\"30\" src=\"https:\/\/www.exatron.com.br\/wp-content\/uploads\/2025\/11\/unnamed-file.png\" class=\"attachment-large size-large wp-image-8604\" alt=\"Archivo sin nombre\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565a2b0 elementor-widget elementor-widget-heading\" data-id=\"565a2b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">pol\u00edtica de privacidad<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87e5040 e-flex e-con-boxed e-con e-parent\" data-id=\"87e5040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-169ded2 elementor-widget elementor-widget-text-editor\" data-id=\"169ded2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con el objetivo de mejorar continuamente nuestro servicio al cliente, Exatron Industria Eletr\u00f4nica Ltda se compromete a:\u00a0<\/p><ul><li>Valorar y atender eficazmente las quejas presentadas por nuestros clientes;<\/li><li>Conocer y comprometerse a cumplir y acatar las sanciones estipuladas en la Ley N\u00b0 8.078\/1990;\u00a0<\/li><li>Analizar cr\u00edticamente los resultados y tomar las medidas adecuadas en funci\u00f3n de las quejas recibidas;\u00a0<\/li><li>Definir las responsabilidades en lo que respecta a la gesti\u00f3n de las quejas;\u00a0<\/li><li>Comprometerse a responder a Inmetro ante cualquier queja en un plazo de 15 d\u00edas naturales;\u00a0<\/li><li>Responder al cliente acusando recibo de la queja en un plazo de 3 d\u00edas h\u00e1biles;\u00a0<\/li><li>La reclamaci\u00f3n deber\u00e1 tramitarse en un plazo de 60 d\u00edas naturales.<\/li><\/ul><p>Los canales de atenci\u00f3n al cliente disponibles para la comunicaci\u00f3n y formalizaci\u00f3n de quejas y sugerencias son:\u00a0<\/p><p>Correo electr\u00f3nico:\u00a0<a href=\"mailto:contato@exatron.com.br\">contato@exatron.com.br<\/a>;\u00a0<\/p><p>Sitio web de Exatron:\u00a0<a href=\"https:\/\/www.exatron.com.br\/es\/sugestoes-reclamacoes\/\">www.exatron.com.br\/sugestoes-reclamacoes<\/a>;<\/p><p>Por tel\u00e9fono:\u00a0<a href=\"tel: 558005413310\">0800 541 3310<\/a>\u00a0o\u00a0<a href=\"tel: 555133575000\">(51) 3357-5000;<\/a>\u00a0<\/p><p>A trav\u00e9s de la aplicaci\u00f3n de mensajer\u00eda instant\u00e1nea (WhatsApp):\u00a0<a href=\"https:\/\/api.whatsapp.com\/send?phone=555133575019\">(51) 3357-5019<\/a>\u00a0y\/o\u00a0<a href=\"https:\/\/api.whatsapp.com\/send?phone=555133575088\">(51) 3357-5088<\/a>.<\/p><p>Todas las quejas y sugerencias recibidas a trav\u00e9s de nuestros canales de comunicaci\u00f3n se gestionar\u00e1n de acuerdo con el procedimiento IO-316, Gesti\u00f3n de Quejas de Clientes.<\/p><p><i><strong>Informaci\u00f3n actualizada el 10 de junio de 2025.<\/strong><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de tratamento de reclama\u00e7\u00f5es de clientes Home Pol\u00edtica de privacidade Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso:\u00a0 Valorizar e dar o efetivo tratamento \u00e0s reclama\u00e7\u00f5es apresentadas por nossos clientes; Conhecer e comprometer-se a cumprir e sujeitar-se as penalidades previstas na lei n\u00ba [&hellip;]<\/p>","protected":false},"author":2,"featured_media":14283,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-12619","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de tratamento - EXATRON<\/title>\n<meta name=\"description\" content=\"Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exatron.com.br\/es\/politica-de-tratamento-atendimento\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de tratamento - EXATRON\" \/>\n<meta property=\"og:description\" content=\"Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.exatron.com.br\/es\/politica-de-tratamento-atendimento\/\" \/>\n<meta property=\"og:site_name\" content=\"EXATRON\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-07T14:02:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.exatron.com.br\/wp-content\/uploads\/gk_20211110_portela-exatron_0104_media-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/\",\"url\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/\",\"name\":\"Pol\u00edtica de tratamento - EXATRON\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.exatron.com.br\\\/wp-content\\\/uploads\\\/gk_20211110_portela-exatron_0104_media-scaled.jpg\",\"datePublished\":\"2026-01-27T20:05:01+00:00\",\"dateModified\":\"2026-05-07T14:02:56+00:00\",\"description\":\"Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso...\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.exatron.com.br\\\/wp-content\\\/uploads\\\/gk_20211110_portela-exatron_0104_media-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.exatron.com.br\\\/wp-content\\\/uploads\\\/gk_20211110_portela-exatron_0104_media-scaled.jpg\",\"width\":2048,\"height\":2560,\"caption\":\"atendimento\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/politica-de-tratamento-atendimento\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/www.exatron.com.br\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de tratamento\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/#website\",\"url\":\"https:\\\/\\\/www.exatron.com.br\\\/\",\"name\":\"EXATRON\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.exatron.com.br\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/#organization\",\"name\":\"EXATRON\",\"url\":\"https:\\\/\\\/www.exatron.com.br\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.exatron.com.br\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/default-kit.png\",\"contentUrl\":\"https:\\\/\\\/www.exatron.com.br\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/default-kit.png\",\"width\":956,\"height\":192,\"caption\":\"EXATRON\"},\"image\":{\"@id\":\"https:\\\/\\\/www.exatron.com.br\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de tratamento - EXATRON","description":"Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.exatron.com.br\/es\/politica-de-tratamento-atendimento\/","og_locale":"es_ES","og_type":"article","og_title":"Pol\u00edtica de tratamento - EXATRON","og_description":"Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso...","og_url":"https:\/\/www.exatron.com.br\/es\/politica-de-tratamento-atendimento\/","og_site_name":"EXATRON","article_modified_time":"2026-05-07T14:02:56+00:00","og_image":[{"width":2048,"height":2560,"url":"https:\/\/www.exatron.com.br\/wp-content\/uploads\/gk_20211110_portela-exatron_0104_media-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/","url":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/","name":"Pol\u00edtica de tratamento - EXATRON","isPartOf":{"@id":"https:\/\/www.exatron.com.br\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/#primaryimage"},"image":{"@id":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/#primaryimage"},"thumbnailUrl":"https:\/\/www.exatron.com.br\/wp-content\/uploads\/gk_20211110_portela-exatron_0104_media-scaled.jpg","datePublished":"2026-01-27T20:05:01+00:00","dateModified":"2026-05-07T14:02:56+00:00","description":"Com o objetivo de melhorar continuamente o atendimento a nossos clientes, a Exatron Industria Eletr\u00f4nica Ltda tem como compromisso...","breadcrumb":{"@id":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/#primaryimage","url":"https:\/\/www.exatron.com.br\/wp-content\/uploads\/gk_20211110_portela-exatron_0104_media-scaled.jpg","contentUrl":"https:\/\/www.exatron.com.br\/wp-content\/uploads\/gk_20211110_portela-exatron_0104_media-scaled.jpg","width":2048,"height":2560,"caption":"atendimento"},{"@type":"BreadcrumbList","@id":"https:\/\/www.exatron.com.br\/politica-de-tratamento-atendimento\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.exatron.com.br\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de tratamento"}]},{"@type":"WebSite","@id":"https:\/\/www.exatron.com.br\/#website","url":"https:\/\/www.exatron.com.br\/","name":"EXATRON","description":"","publisher":{"@id":"https:\/\/www.exatron.com.br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.exatron.com.br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.exatron.com.br\/#organization","name":"EXATRON","url":"https:\/\/www.exatron.com.br\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.exatron.com.br\/#\/schema\/logo\/image\/","url":"https:\/\/www.exatron.com.br\/wp-content\/uploads\/2024\/11\/default-kit.png","contentUrl":"https:\/\/www.exatron.com.br\/wp-content\/uploads\/2024\/11\/default-kit.png","width":956,"height":192,"caption":"EXATRON"},"image":{"@id":"https:\/\/www.exatron.com.br\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/pages\/12619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/comments?post=12619"}],"version-history":[{"count":0,"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/pages\/12619\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/media\/14283"}],"wp:attachment":[{"href":"https:\/\/www.exatron.com.br\/es\/wp-json\/wp\/v2\/media?parent=12619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}