Customer complaint handling policy

With the goal of continuously improving our customer service, Exatron Industria Eletrônica Ltda is committed to: 

• To value and effectively address the complaints submitted by our customers;
• To be aware of and commit to complying with and being subject to the penalties stipulated in Law No. 8.078/1990; 
• Critically analyze the results and take appropriate action based on the complaints received; 
• Define responsibilities regarding the handling of complaints; 
• To commit to responding to Inmetro to any complaint within 15 calendar days; 
• Respond to the customer acknowledging receipt of the complaint within 3 business days; 
• The complaint must be processed within 60 calendar days.

The customer service channels available for communication and formalization of complaints and suggestions are: 

E-mail: contact@exatron.com.br; 

Exatron website: www.exatron.com.br/sugestoes-reclamacoes;

By phone: 0800 541 3310 or (51) 3357-5000; 

Via instant messaging application (WhatsApp): (51) 3357-5019 and/or (51) 3357-5088.

All complaints and suggestions received through our communication channels will be handled in accordance with procedure IO-316, Customer Complaint Handling.

Information updated on June 10, 2025.