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Guaranteed confidence in every product.

We believe in the quality of what we deliver. That's why we offer a guarantee on our products and full customer support, reinforcing our commitment to safety, innovation, and excellence.

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Guarantee

Guarantee

1. EXATRON PRODUCT WARRANTY

  EXATRON guarantees its products against manufacturing defects, provided they are used under normal conditions of use and maintenance (product, packaging and accessories).
  EXATRON will repair or replace the product at no cost to the consumer, reseller, distributor, or other B2B clients.
How to proceed:

  • Purchase at a reseller (physical store): the end consumer must go to the STORE where they made the purchase, accompanied by the respective invoice or sales receipt. The store will carry out the exchange and subsequent shipment to Exatron.
  • Purchase from a reseller (online store): the end consumer must contact the online store where they made the purchase, providing the invoice or sales receipt details. The online store will then process the exchange and subsequent shipment to Exatron.
  • Purchase on the Exatron website (online store): the end consumer must contact the Exatron online store by calling 0800 5413310 or by email: lojaonline@exatron.com.br You will be instructed on how to proceed; it is important to have the invoice or sales receipt information on hand.
  • B2B purchase: the customer must contact Exatron, specifying the relevant invoice and the defect. Exatron will then repair or replace the product.
  • The repaired or replaced product will be guaranteed for the remainder of the original warranty period. All defective parts that have been replaced will remain the property of EXATRON.

  Exatron values providing the best service to consumers and clients. For any difficulties regarding warranty or product functionality, our customer service department is available to provide a quick and effective solution. Contact us at 0800 5413310 and ask for extension 500 or by email: ouvidoria@exatron.com.br.
  Our commitment is to always provide the best service, satisfying our consumers and clients. Count on Exatron!

2. WARRANTY CONDITIONS

EXATRON assumes no obligation or responsibility for modifications to this warranty, except if there is a written and signed agreement between EXATRON and the customer/user. The warranty does not cover the installation and reinstallation of the equipment, nor damage caused by improper installation or misuse of the product. If the product fails within the warranty period, the customer may claim the warranty at the place of purchase (STORE) for its replacement or directly by phone at 08005413310 or by email: garantia@exatron.com.br or asc@exatron.com.brOur opening hours are Monday to Friday from 8:00 to 12:00 and from 13:00 to 17:00.

3. ITEMS EXCLUDED FROM WARRANTY

The warranty does not cover:

  • Defects or damage resulting from improper use of the product;
  • Defects or damage resulting from lightning strikes, inadequate electrical wiring or electrical network maneuvers (over and under voltage, short circuits) and/or internet access problems;
  • Defects or damage caused by overloading or operating outside the stated maximum parameters;
  • Defects and damage caused by drops or improper storage of the product;
  • Defects or damage caused by handling the product with unsuitable tools;
  • Defects or damage caused by natural agents (floods, sea air, oxidation or excessive exposure to heat);
  • Unsatisfactory product performance due to installation in an unsuitable location;
  • Defects and damage caused by misuse or natural wear and tear of the product;
  • Defects and damage caused by third-party installation services.
  • Installation and de-installation costs and expenses.

4. PRODUCT WARRANTY PERIOD

The warranty period for Exatron products varies depending on the product type, starting from the date of the sales invoice issued to the end consumer. The warranty period is indicated on the product packaging and on the website. www.exatron.com.br, on the product tab.
Notes:
a) For better analysis by our technical area, it is important that the consumer provide as much detail as possible about the defect the product is presenting, its application, as well as installation details such as the type of load and power controlled, mains voltage, etc…
b) In the event of a product malfunction diagnosed by the testing department, not being a manufacturing defect, for example, due to drops, incorrect handling or electrical discharge, the product will also be returned via mail, with shipping paid by the customer via collect on delivery (COD). In the case of repairs, a fee will be charged for the service performed.

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